To ensure that the return and refund policy is fully aligned with the array of products and services offered on the ToolBridges website, and to provide clarity on the duration required to process refunds and credit the amount to the customer’s bank account, we present an enhanced and detailed version of the policy below:

Comprehensive ToolBridges’ Return and Refund Policy

Introduction

ToolBridges is committed to ensuring the satisfaction of our customers through our wide range of digital products and Software as a Service (SaaS) applications. This document outlines our policies regarding returns and refunds, aiming to provide a clear and thorough understanding of our practices.

Scope of Policy

This policy applies to all transactions made through ToolBridges, including purchases of digital products and subscriptions to our SaaS applications.

Digital Products Policy

• Nature of Digital Products: Given the digital format of the products sold through our platform, all sales are considered final. We emphasize the importance of reviewing your selections carefully before completing a purchase to ensure they meet your needs.
• Non-Refundable: Due to the instant delivery and irretrievable nature of digital goods, we are unable to offer refunds once a purchase has been made.

SaaS Applications Policy

• Eligibility for Refund: Customers experiencing operational failures or unsatisfactory performance from any of our SaaS applications are eligible to request a refund.
  
  • Detailed Report Requirement: To process a refund request, customers must provide a comprehensive explanation of the issues encountered, including any error messages or discrepancies in service performance.

Special 7-Day Money-Back Guarantee

• Specific Applications Covered: This guarantee is exclusively available for our WhatsApp Bulk Messaging Service Application and Bulk SMS Application Services.
  
  • Refundable Items: Refunds under this guarantee apply solely to the service fees associated with the use of the aforementioned applications.
  • Non-Refundable Charges: Initial setup fees, including but not limited to FB business account setup, API integration, and DLT registration service, are non-refundable due to the upfront costs incurred during these processes.

Procedure for Requesting a Refund

• Support Ticket Submission: Customers wishing to request a refund should submit a ticket through our Support Ticket application available at ToolBridges Support.
• Email Requests: Alternatively, customers can send a refund request via email to support@toolbridges.com, including detailed order information and a concise explanation of the reason for the refund.
• Customer Support Review: Our dedicated customer support team will thoroughly review each refund request on a case-by-case basis and provide a timely response.

Refund Processing Timeline

• Processing Duration: Upon approval of a refund request, the refund process will commence and is expected to take between 7 to 10 working days to complete.
• Refund Method: The refunded amount will be credited back to the original payment method used during the purchase. If applicable, direct credit to the customer’s bank account will be arranged.

Additional Information

• Time Frame for Requests: Customers are encouraged to submit their refund requests within the service-specific time frame to ensure eligibility.
• Policy Updates: ToolBridges reserves the right to update this policy at any time. Customers are advised to review the policy regularly to stay informed of any changes.
• Effective Immediately: Any modifications to the policy will become effective immediately upon being published on our website.

Contact Us

For any inquiries, concerns, or clarifications regarding our return and refund policy, please do not hesitate to contact our customer support at support@toolbridges.com. Our team is here to assist you with any questions you may have, ensuring a seamless and satisfactory experience with ToolBridges.

This detailed policy is designed to ensure transparency and set the right expectations for our customers, thereby enhancing their shopping experience with ToolBridges.